Medical Records FAQ

/Medical Records FAQ
Medical Records FAQ 2018-03-28T22:57:26+00:00

Medical Records Frequently Asked Questions (F.A.Q.)

To obtain medical records, you can contact Plains Memorial Hospital Medical Records department at 806-647-2191 or e-mail Lydia.luna@cchdonline.com

It may take up to 15 business days for “personal use” medical records (i.e. yourself, insurance company, attorney, etc.) to be copied and mailed.

No, we can get those copied, mailed or faxed to your physician as soon as possible.

Contact PMH Medical Records for further information.

No, as long as our staff sends the medical records directly to your physician, there is no charge.

es, an Authorization for Use or Disclosure of Protected Health Information release must be filled out by the patient or personal representative for the patient. You can click here to obtain the release form or you may stop by our office Monday through Friday, 8:00 am to 5:00 pm.

You may choose one of two ways to return the release form to our office. The release form must be completely filled out in order to obtain a valid authorization.

Mail:

Medical Records Department
Plains Memorial Hospital
310 W Halsell
Dimmitt, TX 79027

Drop by our office:

Medical Records Department
Plains Memorial Hospital
Monday through Friday, 8 am to 4:30 pm

Yes, a drivers license must be presented at the time to verify identity.

No, Texas law and the Health Insurance Portability and Accountability Act (HIPAA) require that a release form be filled out correctly, signed and dated prior to medical records being released. Only the patient or his/her personal representative may sign the release form.

No, the release form is very specific as to who is receiving copies of the medical records. The only individual that can pick up the copy of the medical records is the person listed on the release form.

A certified death certificate must be brought to the PMH Medical Records department, and the medical record must state next-of-kin. For families trying to obtain copies of medical records for the deceased, the first person authorized is the spouse. If the spouse is not living, then the children are next-of-kin.

The PMH Medical Records department is open Monday through Friday, 8:00 am to 5:00 pm. We are closed on most major holidays. Call 806-647-2191 for questions or more information.